Privacy Policy

Last updated: September 13, 2026

Who we are

This website is operated by GTB Professional Janitorial Cleaning Services Ltd. (“GTB Pro Cleaning”, “we”, “us” or “our”), a commercial cleaning company serving Surrey and the Lower Mainland in British Columbia. This policy explains how we handle personal information collected through this website.

You can reach us by email at info@gtbprocleaning.ca or by phone at 778-712-6645.

Information we collect

We collect only the information we need to respond to you and to run this website. It falls into four groups:

• Quote form details: your name, company, phone number, email address, property type and any message you write about your facility.
• Page and source data: the page where you sent the form and its title, the first page you landed on, the date of your first visit, the website that referred you, campaign parameters (such as UTM tags) and ad click IDs from Google Ads or Microsoft Advertising.
• Technical details: your IP address, browser and device type, and how long the form took to complete. We use these to detect and block spam.
• Usage data: Google Analytics 4 records how visitors use the website, such as pages viewed, approximate location, device type and referral source. It loads only after you first interact with a page.

If you email or call us directly, we also keep the details you choose to share.

How we use your information

We use personal information for the purposes below. We do not use it for other purposes without your consent, unless the law requires it.

• To respond to your request and arrange an on-site walkthrough
• To prepare quotes, proposals and cleaning scopes
• To detect, prevent and investigate spam and misuse of our forms
• To understand which pages and campaigns bring in requests, and to improve the website

Email delivery

When you send a quote request, the website emails the details to our team and may send you a confirmation email. These messages are sent through our email provider, which processes them on our behalf to deliver them. We keep a record of whether each email was sent, so we can try again if sending fails.

How long we keep it

Here is how long we keep each type of information:

• Quote requests: 24 months from the date you send them, or the retention period set in our website settings, and then they are deleted.
• Submissions blocked as spam: 30 days, and then they are deleted.
• Information you send by email or phone: only as long as we need it to respond to you and to keep business records.
• Google Analytics data: according to the data retention settings in our Google Analytics account.

Sharing your information

We do not sell or rent personal information. We share it only with service providers that help us run the website and our business, and only as needed for the work they do for us:

• Our website hosting provider, which stores the website and form submissions
• Our email provider, which delivers form notifications and confirmation emails
• Google, which provides Google Analytics

Some of these providers may store or process information outside Canada, where it may be subject to the laws of those countries. We may also disclose information when the law requires it.

Your choices

You can ask to see the personal information we hold about you, correct it if it is wrong, or have it deleted. Email info@gtbprocleaning.ca with your request and the email address or phone number you used, so we can find your records.

We may need to confirm your identity before acting on a request. You can also ask us to stop contacting you at any time, and you can limit analytics by blocking or deleting cookies in your browser.

Cookies and local storage

When you visit this website, it saves attribution data in your browser’s local storage: the first page you landed on, the referring website, campaign parameters, ad click IDs and the date of your first visit. This data is kept in your browser for 30 days and is sent to us only if you submit a quote request.

Google Analytics uses cookies to tell visits apart and measure how the website is used. You can block or delete cookies, or clear local storage, in your browser settings at any time. The quote form still works if you do.

Changes to this policy

We may update this policy when our website, services or legal requirements change. When we do, we will post the new version on this page and change the “Last updated” date at the top.

Contact us

If you have questions about this policy or how we handle your personal information, contact GTB Pro Cleaning by email at info@gtbprocleaning.ca or by phone at 778-712-6645, Monday to Friday, 8am to 6pm.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.